The Cartridge Zone -- Warranty Information

Shipping Information

Cartridge Zone uses the U.S. Postal Services for all shipments unless requested to use another carrier (slight upcharge may apply). All items are shipped F.O.B. Phoeniz, AZ unless otherwise noted. For all inkjet cartridges there is a $1.50 shipping charge per and for all fax, copier and printer cartridges there is $3.95 shipping charge per. FREE SHIPPING on all orders over $250.00

Warranty for Recycled and Compatible Cartridges

Cartridges recycled by Cartridge Zone and compatible cartridges sold by Cartridge Zone are covered by a 180-Day Warranty and must be returned within 30 days of the expiration of the Warranty. Warranty limited to Cartridge Zone only and does not apply to repairs, cleaning or other expenses.

Returns for Shipping Errors

Goods shipped in error will receive an immediate adjustment on return.

Returns for Materials Ordered in Error

If you order Jetpak Mailers and compatible cartridges in error, they must be returned within 30 days of receipt and will be subject to a 15% restocking charge. To receive credit, returned goods must be in salable condition upon receiving credit.

Claims for Shortages

Claims for shortages must be made within 10 days of receipt of goods. Shipments will be considered complete after 10 days.

Freight Claims

All goods are shipped FOB Phoenix, AZ. Claims for damages for shipped goods should be made directly to the freight carrier.

Return Of Recycled Cartridges - General Information

Cartridges which develop problems may be returned subject to the following general conditions: 1) Cartridges must bear a Cartridge Zone approved label. If labels placed by Cartridge Zone are removed, the warranty is voided. 2) Cartridges, which are more than 75% used, may not be returned as defective. 3) Cartridges which are tampered with after receipt may not be returned.

Return of Recycled Cartridges processed under the "Jetpak Mailer" program

Dealers or customers using the Jetpak program may return a defective cartridge by placing a defective cartridge as an "extra" cartridge in any Jetpak mailer. Please clearly mark the cartridge as "defective." If you use a large cartridge style, which will not fit in a Jetpak Mailer, we will issue a "Return Mailer." Return Mailers will be sent only to the individual or company originally mailing the Jetpak for processing. Upon receipt, a returned cartridge will be inspected and tested. If found serviceable, it will be repackaged and returned. If the cartridge is found defective and meets all other warranty conditions, the customer will receive either a certificate to recycle another cartridge at no charge or a new mailer (issued for larger cartridge styles only.)

Since we know that all ink jet cartridges will "wear out" eventually, we do not replace cartridges that are found to be unserviceable under either the "Jetpak" programs.